Crucial Conversations

Crucial Conversations® provides a practical pathway to identifying and dealing with difficult conversations. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship, Crucial Conversations helps individuals improve results.

This training teaches you how to achieve spirited dialogue at all levels in your organization; you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. This training experience introduces a set of tools that builds alignment, agreement, and interpersonal communication.

  • Crucial Conversations Training will drive change for good throughout your organization, enabling you to:
  • Resolve disagreements—accurately address concerns by talking respectfully, candidly, and skillfully with someone in a safe way.
  • Build acceptance rather than resistance—give and receive feedback in a way that enhances relationships and improves results.
  • Speak persuasively, not abrasively—effectively talk about high-stakes, emotional and controversial topics.
  • Foster teamwork—get the right people involved in a way that ensures better decision-making and guarantees commitment and conviction.

 

  • Quotes

    “You must be the change you wish to see in the world.”

    ~ Mahatma Gandhi

  • Testimonials

    “Her ability to understand our unique culture and bring in a fresh perspective was the perfect blend of skills to affect positive change in our organization.”

    ~ Senior Leader, Higher Education

  • Resources

    Learn more about the tools, books, and organizations that influence our practice.