Crucial Conversations

Crucial Conversations® provides a practical pathway to identifying and dealing with difficult conversations. Whether it’s a problem with poor quality, slow time-to-market, declining customer satisfaction, or a strained relationship, Crucial Conversations helps individuals improve results.

This training teaches you how to achieve spirited dialogue at all levels in your organization; you’ll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. This training experience introduces a set of tools that builds alignment, agreement, and interpersonal communication.

  • Crucial Conversations Training will drive change for good throughout your organization, enabling you to:
  • Resolve disagreements—accurately address concerns by talking respectfully, candidly, and skillfully with someone in a safe way.
  • Build acceptance rather than resistance—give and receive feedback in a way that enhances relationships and improves results.
  • Speak persuasively, not abrasively—effectively talk about high-stakes, emotional and controversial topics.
  • Foster teamwork—get the right people involved in a way that ensures better decision-making and guarantees commitment and conviction.

 

  • Quotes

    “If we can dream it, we can create it.”

    ~ Walt Disney

  • Testimonials

    “The combination of 360 assessment data and a personal leadership coach is quite powerful. I didn’t realize how much impact I had on my team or in my organization until I received my assessment report. I have been able to leverage my strengths more fully and operate at a much higher capacity than ever before.”

    – Director, Technology Industry

  • Resources

    Learn more about the tools, books, and organizations that influence our practice.